Fieldo

Privacy Policy

Effective Date: 29.09.25

Fieldo respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, marketplace, and booking services.

  1. Information We Collect When you use Fieldo, we may collect the following: Account information: name, email, password. Booking information: details of reservations, payments, and communications. Payment details: processed securely by our payment provider (e.g. Stripe). We do not store card numbers. Device and usage data: IP address, browser type, and cookies for analytics and security.

  2. How We Use Your Data We use your information to: Provide and manage bookings between field owners and customers. Process payments securely. Communicate with you about bookings, support, and updates. Improve our services and prevent fraud. Comply with legal obligations.

  3. Sharing Your Information We only share your data when necessary: With payment processors (e.g. Stripe) to complete transactions. With field owners or customers to enable bookings. With service providers (e.g. hosting, analytics) who help us run Fieldo. If required by law, regulation, or to protect our rights. We do not sell or rent your personal data to third parties.

  4. Cookies & Tracking We use cookies and similar technologies to: Keep you signed in. Remember preferences. Analyse site usage to improve our service. You can disable cookies in your browser, but some features may not work correctly.

  5. Your Rights (UK & EU GDPR) You have the right to: Access the data we hold about you. Request correction or deletion. Restrict or object to certain processing. Request a copy of your data (data portability). Withdraw consent at any time (for marketing). To exercise these rights, contact us at [Insert Contact Email].

  6. Data Retention We keep your personal data only as long as necessary for: Providing services. Legal and accounting requirements. Resolving disputes.

  7. Security We use technical and organisational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

  8. Children Fieldo is not intended for individuals under 18. We do not knowingly collect personal data from children.

  9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date above and, where appropriate, through email or notices on our site.

  10. Contact Us If you have questions or requests about this Privacy Policy, please contact us at: Fieldo Email: support@fieldo.co.uk

Fieldo provides the platform to connect dog owners with field owners. We do not own, operate, or control the fields listed on our platform, and we cannot guarantee the safety, quality, or suitability of any field or experience. Bookings are made at your own risk. Fieldo is not responsible for:

Injuries, damages, or negative experiences that occur in a field. Refunds or reimbursements for cancellations, disputes, or dissatisfaction, unless required by law.

Ensuring that users (field owners or customers) fulfil their obligations, including payment.

Any disputes between field owners and customers must be resolved directly between the parties. Fieldo may assist at its discretion, but we are not obligated to mediate, issue refunds, or enforce agreements.